On Sunday night, I was looking forward on watching “Office” episodes on Netflix through the PS3 when I got an error. When I clicked on the Netflix icon, the logo showed up but it kept on loading. After several minutes, it gave me an error stating “it can’t connect to Netflix.” Then the screen froze and I had to press “Start” so I can quit the software. I tried it several more times and got the same result. I thought Netflix had a server problem so I just watched some Blu-Ray’s instead. Yesterday night, I tried it again and it was still the same result. I googled the problem but couldn’t find a solution. At 1 a.m., I called Netflix. There customer service line is open 24 hours a day now. I was on the phone for about 5 minutes before I got through to a live agent. I told him my problem and this were the first steps we went through:
1) Click on Netflix app
2) Push “Start” and “Select” right away until a message asks “Do you want to reset the login information”
3) Hit “Yes”
At this point it loaded for several minutes but gave me the error message. I told the rep about and here’s the rest of the solution
4) Turn off the PS3
5) Turn off your router (if you’re using one, if not skip to step 6)
6) Turn off your modem
7) Restart both the router and modem after 15 seconds
8) Once internet is back on, turn on the PS3
9) Click on Netflix app and it will connect now to to their server
10) Put in your account info
11) Enjoy your streaming movies and shows
The rep told me that I had to reset my internet connection because my IP was being blocked by Netflix. He didn’t know the reason why but his solution worked. Yay, now I can watch more of the “Office”
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drgnlee
Sep 14, 2011 -
I have been having this issue myself. Not sure why they had you turn off your router and not just the modem….netflix can only see your external ip, not your internal. anyway heres hoping this works!
Rebecka
Oct 22, 2011 -
This did not work. I tried it several times. It still says “cannot connect to the server”. I deleted the ap and restarted it about five times…On top of this, my Netflix is all…magnified. It happened after my brother updated the ps3 and we tried to use a new netflix account. I guess I’ll have to just call Netflix when I have time (never)…
paulaidan
Mar 28, 2012 -
I just wanted to say thanks dude. it worked, and i didn’t even have to reset my router or modem, the first part fixed it.
James
Nov 13, 2012 -
I had the same problem, but just resetting the account worked for me. Note: I did not have any error message. I contacted Netflix and they sent me an email for general network issues. I found this advice and followed the first step and it worked without resetting the router or modem.
Thanks !!!
erick
Jun 14, 2013 -
It worked!!!! THANK YOU SO MUCH
Brenda
Feb 18, 2015 -
Thank you so much. This fixed my issue.
BRENDA M
Feb 18, 2015 -
Thank you very much. Solved my connection problem…
Chad
Aug 23, 2017 -
Didn’t help me at all I tried every thing possible through Netflix and my internet service. Keeps saying Netflix server 3 down and won’t connect.